Terms of Service

These Terms of Service ("Terms") govern your use of West OZ IT's services and website. By engaging our services or using our website, you agree to be bound by these Terms.

1. Services

West OZ IT provides managed IT services, cybersecurity solutions, cloud services, and technical support. Specific service details will be outlined in separate service agreements or statements of work.

2. Service Availability

We strive to provide:

• • 99.9% uptime for managed services
• • Proactive monitoring and emergency support
• • Response times as specified in service level agreements

3. Client Responsibilities

Clients are responsible for:

• • Providing accurate information and timely communication
• • Maintaining appropriate security practices
• • Backing up critical data (unless specifically included in service agreement)
• • Complying with software licensing requirements
• • Providing safe working environment for on-site visits

4. Payment Terms

• • Invoices are payable within 30 days of invoice date
• • Late payment fees may apply to overdue accounts
• • Services may be suspended for non-payment
• • All fees are in Australian dollars and include GST where applicable

5. Intellectual Property

All intellectual property in our services, documentation, and methodologies remains the property of West OZ IT. Clients retain ownership of their data and information.

6. Confidentiality

We maintain strict confidentiality regarding client information and business operations. Both parties agree to protect confidential information disclosed during the service relationship.

7. Limitation of Liability

To the maximum extent permitted by law, West OZ IT's liability is limited to the value of services provided. We are not liable for indirect, consequential, or punitive damages.

8. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or technical failures.

9. Termination

Services may be terminated:

• • By either party with 30 days written notice
• • Immediately for breach of terms or non-payment
• • Upon completion of project-based services

10. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes will be resolved in the courts of Western Australia.

11. Contact Information

For questions about these Terms of Service, please contact:

Last updated: January 2025